General Information - Booking Conditions - Booking Procedure
The Holidaymaker must report and pay to Steppes Farm the cost of any damage or breakages made during their holiday occupancy.
Steppes Farm reserve the right to make a charge where guests have contravened a request for their property to be smoke free – the amount of such a charge should not be more than the cost of the cleaning.
The Holidaymakers right to occupy the property may be forfeited without compensation if –
a. More people or pets than specified at the time of booking and/or the number the property holds, attempt to take up occupation.
b. Overnight guests are entertained without express permission.
c. Any activity is undertaken which may cause unreasonable damage, noise or disturbance.
All prices quoted include VAT where applicable at current rates. Any changes in the rate will be adjusted on arrival.
In the event of there being cause for complaint concerning one of our properties the matter should be raised at once. It is important that your complaint is raised whilst you are still at the property so that an on-the-spot-investigation can be made. If necessary remedial action will be taken.
In no circumstances will compensation be considered for complaints raised after the holiday has ended when the Holidaymakers have denied Steppes Farm the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.
We have compiled our information as accurately as possible at the time of going to press. However facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility.
The Holidaymaker must accept minor differences in text/photograph/illustrations.
We cannot accept responsibility should one of our properties not conform to the Holidaymaker’s standards. If a facility is particularly important to you, please check with us prior to your booking.
The Booking conditions will apply to all confirmed bookings.